TITLE: Production Support Specialist

EMPLOYER: CGI Technologies and Solutions Inc.

DUTIES: CGI Technologies and Solutions Inc. has multiple openings for the position of Production Support Specialist, and the job duties are as follows:

- Provide day to day production support for multiple mission critical applications running in production.

- Troubleshoot production incidents requiring detailed analysis of issues on web and desktop applications, Autosys batch jobs, and databases.

- Note interruptions or bugs in operation; develop data extractions or develop reports from requests or requirements; track, investigate and analyze data and applications issues.

- Provide development and testing support in the lower environments and assist in setting up the server environments and parameters; and assist with planning and testing of application, confirmation and database changes, and installation of upgrades and patches.

- Escalate unresolved issues to appropriate team and personnel and interface with business teams.

- Support application releases requiring execution of Autosys jobs, Unix and database script execution.

- Support and perform compliance activities.

LOCATION: Fairfax, VA (and various unanticipated locations throughout the U.S.)

REQUIREMENTS: Must have a bachelor’s degree in Computer Science, Engineering, Information Systems, Information Technology, or a related field, plus 4 years of experience in the IT consulting services industry.

Must have 4 years of experience in each of the following:

- Providing support for applications hosted on iSeries (AS/400);

- Monitoring and troubleshooting batch jobs using ROBOT Scheduler;

- Working with PowerMHS;

- Performing data analysis and validation using DB2/400;

- Leveraging Hawkeye for code impact assessment and debugging;

- Handling secure file transfers and system integrations using Connect, Direct, or MQ Series; and

- Maintaining and enhancing COBOL, ILE COBOL, RPG/400, RPG ILE, CL ILE, or SQL/400 programs to support operations.

Must have 2 years of experience working with HPSM and ServiceNow.

Telecommuting permitted up to 40% from assigned location.

Must be willing to relocate to various unanticipated work locations throughout the U.S.

All offers of employment are contingent upon the successful completion of a background check, which may also include a drug screen depending on work assignment.

TO APPLY: Email resume to recruiting@cgifederal.com. Please reference JOB CODE 350096.